You can email us at: support@ulavera.com where our customer service team will be happy to help you with whatever you need!

Yes, we ship to many countries worldwide. However, due to UK regulations and international restrictions, we are unable to ship to some destinations.

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

Yes, the ULAVERA PRO LED light therapy mask does come with the neck accessory included as part of the product package.

We accept all major credit/debit cards (VISA, Mastercard, AMEX) Apple Pay, and PayPal payments.

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Ulavera is designed to make advanced skincare simple, effective, and accessible without the cost or inconvenience of professional treatments. What truly sets us apart is our triple-chip LED technology, which delivers more powerful, consistent, and evenly distributed light compared to standard LED masks that rely on single-chip LEDs.

By combining cutting edge light therapy technology with thoughtful design and competitive pricing, Ulavera offers premium quality solutions for skin rejuvenation, and overall skin health.

Our mission is to help individuals achieve visible, real results from the comfort of home without invasive procedures or expensive spa visits. Every Ulavera product is built to meet high performance and safety standards, ensuring reliable results, long term value, and skincare you can trust.

Due to high demand, orders may take between 2-4 weeks to arrive.

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

The prices displayed on our site are tax-free in *GBP* , which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to it's final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

If you couldn't find the information you're looking for, feel free to reach out to us at support@ulavera.com. We aim to respond to all emails within 24 to 48 hours.